Effective Date: January 17, 2025

At Safextech.com, we are committed to ensuring customer satisfaction with our products and services. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted and processed.

1. Products Eligible for Return

We accept returns for the following products:

  • Printer accessories manufactured by Safextech.com.
  • Printer drivers purchased directly from Safextech.com.

To be eligible for a return, the product must:

  • Be in its original, unused condition.
  • Include all original packaging and documentation.
  • Be returned within 30 days of the purchase date.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to misuse or unauthorized modifications.
  • Downloaded digital printer drivers or software.
  • Products purchased from third-party sellers.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at safextechsolutions@gmail.com or +1 (253) 282-7644 with your order details.
  2. Our team will review your request and provide a Return Merchandise Authorization (RMA) number if approved.
  3. Ship the product to the address provided by our team, ensuring it is securely packaged to prevent damage during transit.
  4. Include the RMA number and proof of purchase in the return package.

4. Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

4.1 Approved Refunds

  • Refunds will be processed to the original payment method within 5-10 business days.
  • Shipping costs are non-refundable unless the return is due to a defect or error on our part.

4.2 Rejected Refunds

  • If the returned product does not meet the eligibility criteria, it will be returned to you at your expense.

5. Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 7 days of delivery. We will provide a replacement or a full refund upon verification of the issue.

6. Cancellation Policy

  • Orders can be canceled within 24 hours of placement if the product has not been shipped.
  • To request a cancellation, contact us at safextechsolutions@gmail.com or +1 (253) 282-7644.

7. Disclaimer

  • Safextech.com does not sell or provide products from any other company.
  • Refunds and returns are applicable only to products purchased directly from Safex.com.

8. Updates to This Policy

We may update this Return and Refund Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

📧 Email: safextechsolutions@gmail.com
📞 Phone: +1 (253) 282-7644